Privacy Policy
By using our Service, you agree to the collection and use of information in accordance with this policy.
Definitions
- Personally Identifiable Information (PII): Information that identifies or could be used to identify an individual, such as name, email, address, phone number, etc.
- Sensitive PII: A subset of PII that includes racial or ethnic origin, financial account info, political opinions, religious beliefs, health data, etc.
- Protected Health Information (PHI): Health-related data protected under applicable laws.
- Users: Individuals who interact with our Service, including clients, their authorized representatives, and visitors to our public-facing website.
- Executive Virtual Assistant Services: Support services provided by Answer247 virtual assistants including task management, communications, scheduling, and business support.
Scope of Policy
This Privacy Policy applies to:
- Users of the Answer247 app and services.
- Visitors to the public website.
- Business clients and authorized representatives who engage Answer247 services.
This policy does not cover:
- Offline data collection.
- Data on Answer247 employees.
- Third-party platforms not operated by Answer247.
Information Collection and Use
Information We Collect
- Contact Information (e.g., name, phone, email)
- Business Profile (e.g., role, company name, preferences)
- Device Data (IP address, OS, device type)
- Usage Data (session logs, app activity)
- Location Data (while app is active, for assistant allocation, time tracking, and task support)
- Support Interaction Records
Sources
- Directly from Users
- Through our App and Website
- Third-party services (e.g., Google Play Services)
Purpose of Collection
We collect and process data to:
- Provide executive virtual assistant services to clients
- Enable assistant scheduling, communication, and task tracking
- Deliver and improve app performance
- Provide customer support
- Comply with legal and regulatory obligations
Consent & Choice
Personal information is collected only when a User has:
- Established a business relationship with Answer247;
- Provided implied or explicit consent to share their personal information;
- Been notified when their data will be used for new purposes not previously disclosed.
Users can withdraw consent at any time by contacting: privacy@answer247.ai
Sharing and Disclosure
Answer247 does not sell your personal information. We may disclose your data to:
- Service Providers under strict confidentiality agreements
- Verification Providers to authenticate identity and prevent fraud
- Legal Authorities if required to comply with law
All third-party partners are reviewed for compliance with privacy, security, and data protection standards.
Data Integrity and Retention
We ensure personal data is kept accurate, current, and relevant. Personal data is retained only as long as necessary for business operations or to meet regulatory/legal requirements. Disposal methods include secure deletion, redaction, or anonymization.
Access and Correction Rights
Users may:
- Request access to their personal data
- Correct or update inaccurate data
- Withdraw consent for data processing
Requests should be sent to privacy@answer247.ai. We respond within 30 days unless restricted by law.
Security
We employ:
- SSL encryption in transit
- Role-based access controls
- Data breach detection systems
- Secure cloud infrastructure and app-layer controls
No system is 100% secure; however, we apply commercially reasonable safeguards to protect user data.
Cookies and Tracking
Our website may use cookies to improve user experience and analyze performance. Users can manage cookie preferences in their browser settings.
Public Website Privacy
When using the Answer247 public website, we may collect anonymized data (IP address, browser type) to enhance performance. Public visitors may opt-out of tracking via cookie settings.
Children’s Privacy
Our services are not intended for users under the age of 13. We do not knowingly collect data from children. If you believe a child has provided us personal information, contact us to request deletion.
International Data Transfers
Your data may be processed outside your jurisdiction. By using our Service, you consent to international transfers of your personal information in accordance with applicable laws.
Policy Updates
This Privacy Policy may be updated periodically. Revisions will be posted on our website and app, with a revised “Last Updated” date. We encourage users to review it regularly.
Contact Us
For questions, access requests, or complaints
Mailing Address: Answer247 Inc. Palo Alto, California, USA