Impact Statement
Empower Futures with Every Dollar
Hire. Onboard. Scale
Customer Support & Sales Assistance
Skills
- Customer Service Representatives
- Sales Development Representatives (SDRs)
- Technical Support Specialists
- Help Desk Technician
Administrative & Virtual Assistants
Skills
- Executive Assistants
- Data Entry Specialists
- Appointment Setters
- Scheduling Coordinators
Logistics & Supply Chain Support
Skills
- Freight Brokers
- Dispatch Coordinators
- Logistics & Operations Specialists
- Returns and Claims Processing
Healthcare Back-Office & Telehealth Support
Skills
- Medical Billing & Coding Specialists
- Patient Intake Coordinators
- Remote Nursing Support
- Revenue Cycle Management Assistants
Real Estate & Mortgage Processing
Skills
- Transaction Coordinators
- Real Estate Virtual Assistants
- Mortgage & Loan Processing Support
- Lead Generation Specialists
AI Data Training & Content Moderation
Skills
- AI Data Labelers & Annotation Experts
- Content Moderators
- Compliance Review Analysts
- Community Managers
E-commerce & Digital Marketing Support
Skills
- Amazon & Shopify Support Specialists
- PPC/SEO Analysts
- Social Media Managers
- E-commerce Virtual Assistants
IT & Software Development
Skills
- Web Developers
- QA Engineers
- IT Helpdesk Support
- Cybersecurity Analysts
Finance & Accounting Support
Skills
- Accounts Payable & Receivable Specialists
- Bookkeepers & Payroll Specialists
- Financial Analysts
- Tax Preparation Assistants
- Debt Collectors
Our Technology Partners
01
Data Security
02
Customer Satisfaction
03
Cost Savings
04
Operational Efficiency
Streamline tasks, boost efficiency, and achieve more within business constraints.
01. How do I choose the right customer care outsourcing provider?
02. How does a customer support outsourcing service work?
There’s a four step procedure for this:
Step 1: You partner with the customer support outsourcing provider.
Step 2: The outsourcing partner assigns a team to handle your customers.
Step 3: Whenever the customers send a query, or complaint, the service provider’s workforce manage those inquiries.
Step 4: You get the results, such as increased CSAT, NPS, FCR and other CX metrics.
03. What are the benefits of customer support outsourcing?
The benefits of customer care outsourcing includes:
- Upto 40% cost savings
- 24/7 business availability
- Multilingual support to global customer base
- Expertise to handle customer queries
- Improved focus on business objectives
- Increased scalability to stretch support operations
04. How do customer support outsourcing companies ensure quality?
They utilize automated QA solutions to provide real-time feedback to agents and improve as they go. In addition, regular trainings are provided to ensure compliance with latest business and industry regulations and trends.
How customer service outsourcing company handle multiple support channels?
Outsourcing companies use tools, such as Zendesk, Freshdesk, Zoho, and more to centralize all the communication channels and efficiently handle all your customers.